MeridianLink expands AI offerings as volume, customer growth accelerate

MeridianLink, a provider of digital lending and data-driven decisioning solutions, announced on Tuesday that it is expanding its platform with new artificial intelligence capabilities and continued growth in its mortgage business.

The company launched MeridianLink Intelligence, an embedded AI offering within its MeridianLink One platform. The system, nicknamed “Millie,” deploys role-based AI agents designed to streamline workflows, accelerate loan processing and improve borrower and employee experiences.

“MeridianLink is positioned to be a leading AI lending platform for community financial institutions,” said Larry Katz, president and CEO of MeridianLink. “AI is transforming our mission-critical lending platform into one that delivers faster loan decisions, higher conversion rates and a more seamless borrower experience.”

Katz said the company is embedding AI directly into existing workflows while allowing customers to adopt the technology at their own pace.

“With Millie, we’re giving our customers the flexibility to adopt technology at their own pace. This allows them to focus on what matters most: building relationships, serving their communities and growing with confidence,” he continued. “It allows customers to reduce the human touches in the back office and increase the human touches in the front office. Millie is purpose-built for the unique needs of community financial institutions by bringing together intelligent automation and the security, compliance and precision that customers expect from MeridianLink.”

MeridianLink Chief Product and Strategy Officer Troy Coggiola said the platform is intended to integrate intelligence directly into the lending system of record.

“We’re embedding intelligence across the platform, so work moves faster and is secure, compliant and explainable,” Coggiola said.

Coggiola confirmed that Doc Agent, the first agent in Millie, is the first step in a broader rollout of AI tools across the lending lifecycle. General availability for Doc Agent for MeridianLink Mortgage is planned for the fourth quarter of 2026, with Doc Agent for MeridianLink Consumer expected in early 2027.

Momentum in MeridianLink Mortgage

Meanwhile, MeridianLink’s mortgage business continues to show strong growth. The company said MeridianLink Mortgage, which supports retail, wholesale and correspondent lending through its unified MeridianLink One platform, signed more than 60 new customers in 2025, a nearly 70% year-over-year increase and its third consecutive year of record customer expansion.

The company completed 39 mortgage loan origination system deployments during the year, including several in less than 60 days. MeridianLink said the platform processed more than 1 million home loan applications in 2025.

Customer mortgage volume rose 38% year over year, outpacing the Mortgage Bankers Association’s reported industry growth of 19%.

Growth was broad-based across lender segments, including 37% growth among independent mortgage banks, 46% growth among mortgage banks and 38% growth among credit unions.

Loan category growth also accelerated, with purchase volume up 27%, refinance volume up 68% and home equity volume up 59%.

Customers said the platform has helped simplify operations.

“One of the main reasons that we went with MeridianLink Mortgage was to have simplification in our organization,” said James Wise, business solutions manager at Solarity Credit Union. He said the institution consolidated 13 systems into a single platform across mortgage, consumer and deposit operations.

MeridianLink also said Onslow Bay Financial LLC selected its mortgage platform for its correspondent lending business, while Essex Mortgage completed a successful implementation.